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“Case Study: Link Resolution for Interlibrary Loan.” American Libraries 40, no. 4 (April 2009): 67. 
In this short case study appearing in American Libraries, use of an openURL link resolver at the Naval Postgraduate School in Monterey, California is featured.  While OpenUrl link resolvers have been used to implement the use of electronic journals in libraries for years, using this technology for interlibrary loan is a relatively new application. In 2006, the Naval Postgraduate School chose to use SFX–a link resolver hosted by Ex Libris. Hosting can be handled by Ex Libris or the library itself. Advantages can accrue in terms of ease of installation and maintenance, not to mention future labor costs, for already burdened library IT departments. The service has proved popular at NPS with staff and students alike.  J. White


Burrows, Toby. “Managing ILL–US style.” Review of Interlibrary Loan and Document Delivery: Best Practice for Operating and Managing Interlibrary Loan Services in all Libraries).” The Australian Library Journal 57, no. 3 (August 2008): 325-327.
This book review provides a succinct, yet descriptive summary of the text. It is noted that the book provides essential information perhaps best suited for new managers and supervisors. This includes discussion of policies, processes, borrowing, lending, and copyright with coverage for libraries of all sizes, but does not really address assessment of service. The most important element of note is that the book is highly Americanized in content and would most likely not prove practically useful outside of the United States.  H. Steiner

Holloway, Kristine. “ILLiad, Document Delivery, and The Distance Student: How Document Delivery Can Enhance Support for Distance Library Users.” Journal of Library Administration 48, no. 3-4 (July-August 2008): 479-494.
The distance learning program at California State University, Bakersfield serves fully 10% of its entire student population. Given the creation of a distance librarian position, an expansion in methods and volume was necessary to meet the increased demand for documents delivered at a distance. Using ILLiad software as a basis, librarians used the program to manage and deliver distance user requests. Using ILLiad made it easier for students to input and manage their own requests, satisfying their need for self-service. Another advantage is the ability to extract statistics such as turnaround time and demographic user information on distance delivery requests. These can then be added to the descriptive pool of statistics for Access Services. The article details the modifications that can be made to ILLiad software to incorporate multiple delivery locations, create rules for email notifications, and add information relevant to a particular library.  Implementation of this expanded ILLiad system was judged extremely successful at CSUB as it made the process of requesting materials much more user-friendly for students at a distance. It also speeded up the turnaround time for a request.  The author pointed out the support needed for the success of using ILLiad this way – extra time for staff to learn how to use the new functionality, an adjustment in workflow for ILL staff, writing a training manual, and instructional support to new users from the reference and instruction departments. The author notes that, in an age of library budget cuts, it is very useful to have a pool of relevant statistics showing how the library has reached out and served users who never enter the building.  J. White


Hilyer, L.A.  Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries. Binghamton, NY: The Haworth Information Press, 2006.
Although his previous volumeInterlibrary Loan and Document Delivery in the Larger Academic Library, spoke to large academic libraries, Hilyer’s current volume takes into consideration public and medical libraries as well. He intends for his book to be used as a desk reference for those involved in the administration of an ILL department. It would also be a useful supplemental text in a library science course preparing professionals for access services. Part One discusses the background and development of ILL, copyright considerations specific to the loan of print and digital materials as well as nuts and bolts management advice for new-to-the job supervisors. Hilyer’s emphasis is on the core principles and services involved in offering interlibrary loan services.  Hilyer also presents basic advice on collecting statistics and making cost evaluations for an ILL department to be used as justification for modifying or extending services. Ideas for developing extra sources of department revenue such as campus photocopying services are discussed. Every chapter contains citations to well-accepted ILL reference resources for further study. The supplementary materials found in part two can serve as references to the national interlibrary lending code, templates for reciprocal agreements, and ILLIAD templates that could easily be adapted to many ILL departments. He pays special attention to the use of ILLiad software as a timesaver in automating the management of requests and deliveries. Overall, Hilyer’s Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries is a volume that any beginning supervisor of an interlibrary loan department should not do without.  J. White